Jeremy Smelser

I called Rooter Hero for an emergency repair after waiting and getting pushed down the list by another company all morning. Rooter sent out Gabriel Gonzalez who came out sooner than quoted and went to work right away. They reviewed the work and gave a few quotes based on my budget and level of repair I wanted (band aid fix that'll need another repair later or costly full repair). I opted to get it fixed permanently and they were able to get me a small discount to help. After working a few hours and night had fallen, it was decided it would take a full day to repair so they went to get a part to fix it temporarily so we'd have water that night. The next morning, they arrived on time and spent the remainder of the day fixing the issue. We noticed a small leak later on where they had repaired so I called and they sent Gabriel back out who prioritized it and was able to fix it quickly. I'd happily use Rooter Hero again.